REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant codes of practice and legislative requirements

Relevant OHampS procedures and guidelines

Procedures and protocols for safety and security procedures

Sources of information and documentation needed when complying with safety and security procedures

Typical problems that can occur when complying with safety and security procedures and related appropriate action that can be taken to prevent or solve them

Safe work practices relevant to individual work roles

Location and use of safety alarms emergency shutoff systems and emergency communication systems

Potentially difficult situations such as poorly lit pickup areas fare evasion intoxication over crowding

Cultural sensitivities that lead to angry responses

Culturally appropriate responses to potential problem situations

Emergency response procedures

Appropriate reporting procedures including emergency fire and accident procedures

Codes and systems for breaches of security

Manual lifting and manual assisted lifting

The risks and hazards created by fatigue

How fatigue affects workplace performance

How fatigue contributes to workplace accidents

Ways of recognising fatigue

Ways of managing fatigue

Causes and effects of fatigue on drivers

Lifestyles which promote the effective longterm management of fatigue

Required skills

Communicate effectively with others when following safety and security procedures

Read and comprehend simple statements in English

Work collaboratively with others when driving a taxicab

Interpret and follow operational instructions and prioritise work

Complete documentation related to safety and security in the workplace

Operate electronic communication equipment to required protocol

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions that may arise when following safety and security procedures in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when following safety and security procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Modify activities depending on differing operational contingencies risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and appropriately apply technology information systems and procedures to complete workplace tasks

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of

applying the underpinning knowledge and skills

applying relevant legislation and workplace procedures

locating and interpreting workplace information

following established procedures for occupational health and safety security hazard identification and risk controls

applying information about accidentemergency policies and procedures and duty of care responsibilities

demonstrating safe work practices

monitoring passenger and road user behaviour

recognising and adapting to cultural differences including modes of behaviour and communication

identifying difficult customer or road user situations and applying conflict resolution or avoidance behaviour

using effective communication skills

diffusing threats of physical violence

selecting and using self protective behaviour

seeking assistance as required from external emergency support services

following correct fatigue management precautions and procedures

completing OHampS and accidentemergency recordsreports as required

demonstrating the correct use of a duress alarm if required by stateterritory regulators

demonstrating how to conduct a security camera check to ensure it is operational if required by stateterritory regulators

completing security camera download request if required by stateterritory regulators

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Assessment of duress alarm and security cameras is to be conducted on actual equipment used in the taxi industry

Procedures may cover:

Applicable regulations and legislation may include:

Communication method may include:

Emergency situations may include:

Threats of physical violence may include:

Security equipment may include:

The methods used to minimise escalation of incidents may include:

External support staff may include:

Levels of fatigue can be affected by: